Store Operations Leader - Elevate Customer Experience

L.L.Bean; Salem (NH); Hybrid; USD 29,000 - 36,000; Full time

Job summary

L.L.Bean’s Tuscan Village Retail Store in Salem, NH seeks a Store Team Leader of Retail Operations to drive sales, coach the team, and uphold the legendary customer experience. The role oversees stock control, omnichannel tasks, and loss prevention while promoting L.L.Bean’s values of outdoor heritage and service.

Requires a 2-year Associate degree and 2+ years in retail leadership, with strong organizational, communication, and collaborative skills.

Qualifications

• Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer.
• Excellent organizational and time management skills.
• Systems knowledge (POS, Word, Excel) and comfort with social media platforms.
• Capability to build strong partnerships and to work collaboratively to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain an enthusiastic and positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written and verbal communication skills.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Mobility and desire to relocate a plus

Responsibilities

• Operations: maintain stock room, process inbound freight, replenish floor stock, manage returns and transfers, support omni channel tasks, follow safety and loss prevention.
• Customer Experience: drive sales, loyalty, and service metrics; interpret reports to identify opportunities; lead recognitions and trainings.
• Training: deliver GUIDE training for new hires and year-round staff; develop content and communicate standards.
• Total Store Accountability: support financial metrics, staffing adjustments, coaching, and peak planning.
• Expense management: oversee payroll-related policies, ensure cash handling, and keep service hub stocked.
• Health and Safety: model safe behaviors and enforce safety policies.

Skills

organizational skills

time management

systems knowledge (POS, Word, Excel)

social media proficiency

partnership building

collaboration

leadership motivation

enthusiasm and positivity

inclusivity & customer experience

interpersonal communication

flexible scheduling

mobility/relocation

Education

2-Year Associates Degree

Tools

POS

Word

Excel

Job description

L.L.Bean’s Tuscan Village Retail Store in Salem, NH seeks a Store Team Leader of Retail Operations to drive sales, coach the team, and uphold the legendary customer experience. The role oversees stock control, omnichannel tasks, and loss prevention while promoting L.L.Bean’s values of outdoor heritage and service.

Requires a 2-year Associate degree and 2+ years in retail leadership, with strong organizational, communication, and collaborative skills.