Store Team Leader — Operations & Customer Experience

L.L.Bean; Hadley (MA); On-site; USD 29,000 - 36,000; Full time

Job summary

L.L.Bean in Hadley, MA is seeking a Store Team Leader of Operations to drive store performance and deliver the legendary customer experience. You will supervise daily operations, lead a high-performing team, and ensure safety and brand standards across the store environment.

Responsibilities include managing stockroom efficiency, omni-channel processes, coaching associates, and collaborating with leadership to optimize sales and service metrics.

Qualifications

• Associate degree or equivalent with at least 2+ years of retail experience in a relevant retailer.
• Excellent organizational and time management skills.
• Systems knowledge (POS, Word, Excel) and comfort with social media platforms.
• Capability to build strong partnerships and to work collaboratively to achieve goals.
• Ability to inspire and motivate others.

Responsibilities

• Maintains a clean, organized stock room and manages inbound freight processing per SOP.
• Oversees returns, transfers, and omni-channel processes including BOPIS/BOSFS/BISSO.
• Drives customer experience and sales through coaching, recognition programs, and data-driven insights.
• Supports and trains associates, ensuring GUIDE training and content is up to date.

Skills

Organizational skills

Time management

Interpersonal skills

Written communication

Verbal communication

Team collaboration

Customer service mindset

Social media familiarity

Education

2-Year Associates Degree

Tools

POS system

Word

Excel

Social media platforms

Job description

L.L.Bean in Hadley, MA is seeking a Store Team Leader of Operations to drive store performance and deliver the legendary customer experience. You will supervise daily operations, lead a high-performing team, and ensure safety and brand standards across the store environment.

Responsibilities include managing stockroom efficiency, omni-channel processes, coaching associates, and collaborating with leadership to optimize sales and service metrics.