Retail Store Leader - Drive Customer Experience & Ops

L.L.Bean; Peabody (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

The L.L.Bean Peabody Retail Store in Peabody, MA is seeking a Store Team Leader of Retail Operations to drive business results and lead a dedicated team. You will oversee operations, customer experience, training, and total store accountability to deliver the legendary L.L.Bean customer experience in an outdoor lifestyle store.

As a leader, you will manage daily tasks, leverage reports to spot trends, and coach guides to uphold the brand values of Outdoor Heritage, Integrity, Service, Respect,

Qualifications

• Associate degree or equivalent with at least 2+ years of retail experience.
• Strong organizational and time management skills.
• Ability to inspire and motivate others and foster inclusion.

Responsibilities

• Maintain a clean, organized stock room and ensure safety standards.
• Lead safety, loss prevention, and daily store operations.
• Drive sales through exceptional customer service and staff coaching.
• Collaborate with leaders to manage transfers and omni-channel tasks.

Skills

Retail leadership

Customer service

Team management

POS proficiency

Education

2-Year Associates Degree

Tools

POS systems

Excel

Word

Social media

Job description

The L.L.Bean Peabody Retail Store in Peabody, MA is seeking a Store Team Leader of Retail Operations to drive business results and lead a dedicated team. You will oversee operations, customer experience, training, and total store accountability to deliver the legendary L.L.Bean customer experience in an outdoor lifestyle store.

As a leader, you will manage daily tasks, leverage reports to spot trends, and coach guides to uphold the brand values of Outdoor Heritage, Integrity, Service, Respect,