Store Team Leader: Retail Operations & Guest Experience

llbean; Peabody (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

L.L.Bean in Peabody, MA is seeking a Store Team Leader of Retail Operations to guide daily store performance, lead associates, and uphold the legendary customer experience this outdoors-focused retailer stands for.

You will drive operations, coaching, training, and total store accountability while aligning with our core values—Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living—to ensure the brand thrives in a competitive retail environment.

Qualifications

• Experience leading retail teams and operations.
• Strong customer service focus and ability to coach staff.
• Knowledge of store safety and loss prevention.

Responsibilities

• Maintains a clean, organized, and efficient stock room.
• Manages inbound freight processing per SOP and completes shipments within 24 hours.
• Replenishes sales floor stock and pushes replenishment to the floor.
• Oversees and manages the return processes following standard operating practices.
• Executes store to store/store to warehouse transfers in a timely manner.
• Executes all aspects of omni channel business including FES orders, phone call management, and RIO's are completed per guidelines.
• Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
• Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Job description

L.L.Bean in Peabody, MA is seeking a Store Team Leader of Retail Operations to guide daily store performance, lead associates, and uphold the legendary customer experience this outdoors-focused retailer stands for.

You will drive operations, coaching, training, and total store accountability while aligning with our core values—Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living—to ensure the brand thrives in a competitive retail environment.