Store Operations Leader – Elevate Customer Experience

L.L.Bean; Dedham (MA); On-site; USD 31,000 - 39,000; Full time

Job summary

At L.L.Bean, a Year-round/Full-time Store Team Leader of Operations drives business results and leads the operations team to deliver the legendary customer experience. You will oversee inbound freight, stock replenishment, and safety programs while partnering with leaders to optimize store performance.

Responsibilities include leading a team, analyzing sales data, and ensuring BOPIS/BOSFS/BISSO execution, with a focus on service, accuracy, and loss prevention.

Qualifications

• Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer
• Excellent organizational and time management skills
• Systems knowledge (POS, Word, Excel) and comfort with social media platforms
• Capability to build strong partnerships and to work collaboratively to achieve goals
• Ability to inspire and motivate others
• Ability to maintain a high level of enthusiasm and a positive attitude
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Demonstrated interpersonal, written and verbal communication skills
• Ability to work a flexible schedule including nights, weekends and holidays
• Mobility and desire to relocate a plus

Responsibilities

• Maintains a clean, organized, and efficient stock room.
• Manages inbound freight processing and shipments within 24 hours.
• Oversees store transfers and replenishment to the floor.
• Executes omni-channel tasks (BOPIS, BOSFS, BISSO, phone management) per guidelines.
• Adheres to loss prevention policies and safety requirements.
• Models safe behaviors and minimizes risk.
• Leads store to deliver exceptional customer experience and drive sales.
• Analyzes reports to identify trends and opportunities.
• Coaches and develops staff using GUIDE training.

Skills

Organizational skills

Time management

Leadership

Customer service

Communication

Team motivation

Inclusive environment

Flexibility

Relocation willingness

Collaboration

Education

2-Year Associates Degree

2+ years retail experience

Tools

POS

Word

Excel

Job description

At L.L.Bean, a Year-round/Full-time Store Team Leader of Operations drives business results and leads the operations team to deliver the legendary customer experience. You will oversee inbound freight, stock replenishment, and safety programs while partnering with leaders to optimize store performance.

Responsibilities include leading a team, analyzing sales data, and ensuring BOPIS/BOSFS/BISSO execution, with a focus on service, accuracy, and loss prevention.