Store Operations Leader — Elevate Customer Experience

L.L.Bean; Franklin (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

L.L.Bean in the United States is seeking a Year-round/Full-time Store Team Leaders of Operations to drive store performance and deliver the legendary customer experience in an outdoor lifestyle concept retail store.

The role emphasizes leadership, training, omni-channel execution, and adherence to safety and loss prevention while advancing brand values and customer loyalty across teams.

Qualifications

• Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer
• Excellent organizational and time management skills
• Systems knowledge (POS, Word, Excel) and comfort with social media platforms
• Capability to build strong partnerships and to work collaboratively to achieve goals
• Ability to inspire and motivate others
• Ability to maintain a high level of enthusiasm and a positive attitude
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Demonstrated interpersonal, written and verbal communication skills
• Ability to work a flexible schedule including nights, weekends and holidays
• Mobility and desire to relocate a plus

Responsibilities

• Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store
• Promotes the company’s core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times
• Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements
• Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery
• Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor
• Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
• Executes store to store/store to warehouse transfers in a timely manner
• Execute all aspects of omni channel business including: BOPIS, BOSFS, BISSO, and phone call management are completed per guidelines
• Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance
• Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison
• Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service
• Rallies the rep team towards the same objectives
• Acts as a Leader on Duty as scheduled to drive conversion and sales
• Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities
• Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills
• Executes and implements all recognition programs including living the legend efforts, in store contests, etc.
• Reviews all forward-looking business events (holidays, promotional weekends, market trends)
• Develops meaningful activations and selling efforts to drive even greater sales results
• Ensures that the sales floor is full, and all sizes are represented by performing regular size audits
• Ensures the highest level of fitting room service is occurring driving conversion and UPT
• Supports and trains associates, communicating standards and processes, company policies and procedures
• Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty
• Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team
• Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed
• Supports, directs, and develops store champions (buddies) and experts
• Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials
• Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring
• Models L.L.Bean’s inclusive and fair hiring practices
• Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others’ opinions and experiences, and modeling and encouraging respectful communication among the team
• Values and works collaboratively and respectfully across a variety of differences among team members and customers

Skills

Retail leadership

Customer service

Inventory management

Team training

Safety compliance

POS

Excel

Qualtrics

Education

2-Year Associates Degree

Tools

POS

Excel

Qualtrics

Job description

L.L.Bean in the United States is seeking a Year-round/Full-time Store Team Leaders of Operations to drive store performance and deliver the legendary customer experience in an outdoor lifestyle concept retail store.

The role emphasizes leadership, training, omni-channel execution, and adherence to safety and loss prevention while advancing brand values and customer loyalty across teams.