Store Operations Leader – Elevate Customer Experience

llbean; Naperville (IL); On-site; USD 42,000 - 53,000; Full time

Job summary

L.L.Bean's upcoming Naperville store is seeking a Year-round/Full-time Store Team Leader of Operations to drive the business, lead the team, and deliver the legendary customer experience in an outdoor lifestyle retail setting.

You will oversee store operations, training, and daily performance, partner with leaders to optimize replenishment and omni-channel processes, and uphold the brand's values while ensuring safety and inclusion.

Qualifications

• Associate degree or equivalent with at least 2 years retail experience.
• Excellent organizational and time management skills.
• Systems knowledge (POS, Word, Excel) and comfort with social media platforms.
• Ability to inspire and motivate others.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Willingness to work nights, weekends and holidays.
• Mobility and desire to relocate a plus.

Responsibilities

• Lead store operations to drive business results and customer experience.
• Oversee inbound freight and replenishment to ensure stock availability.
• Lead training and development of associates and guides.
• Act as Leader on Duty to drive sales.
• Monitor loss prevention and safety compliance.
• Coordinate omni-channel tasks including FES orders and RIOs.
• Ensure fitting room service drives conversion and UPT.

Skills

Retail experience

Leadership

Customer service

Organizational skills

Time management

Interpersonal communication

Inclusive leadership

Flexibility schedule

Relocation willingness

Education

2-year Associates Degree

Tools

POS system

Microsoft Word

Microsoft Excel

Social media platforms

Job description

L.L.Bean's upcoming Naperville store is seeking a Year-round/Full-time Store Team Leader of Operations to drive the business, lead the team, and deliver the legendary customer experience in an outdoor lifestyle retail setting.

You will oversee store operations, training, and daily performance, partner with leaders to optimize replenishment and omni-channel processes, and uphold the brand's values while ensuring safety and inclusion.