Store Operations Leader - Customer Experience & Team Growth

L.L.Bean

Lyndhurst (OH)

On-site

USD 25,000 - 30,000

Full time

7 days ago

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Job summary

L.L.Bean in Lyndhurst, OH is seeking a Store Team Leader of Retail Operations to drive store performance, lead the front-line team, and uphold the brand's legendary customer experience in an outdoor lifestyle concept store.

You will oversee daily store operations, including inventory and replenishment, omni-channel activities, training of guides, and adherence to safety policies while modeling inclusive leadership and fostering a customer-centric culture.

Qualifications

Associate degree or equivalent with at least 2+ years of retail experience.
Strong organizational and time-management skills.
Systems knowledge including POS, Word and Excel; comfortable with social media platforms.
Ability to build partnerships, collaborate to achieve goals, and inspire others.
Demonstrated commitment to inclusive work environment and customer experience.

Responsibilities

Lead store operations within the productivity framework to support sales growth.
Coach and develop associates; ensure safety and compliance.
Oversee omni-channel processes including FES orders and returns.
Manage inventory, transfers, and loss prevention in partnership with leadership.
Drive customer experience and service metrics through leadership on duty.