Store Operations Leader: Develop Teams & Drive Sales

Kroger Family of Companies; Glendale (CO); On-site; USD 67,000 - 101,000; Full time

Job summary

Kroger Family of Companies in Colorado is seeking a Store Manager to oversee multiple departments and drive overall store performance. You will share responsibility for customer experience, associates development, merchandising, scheduling, and safety, guided by our core values.

You will lead by example, collaborate with department heads, analyze KPIs, manage budgets, and implement action plans to meet sales and labor targets.

Qualifications

• High school diploma/GED is required and should be current.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives.
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns.
• Manage total store operations in store manager's absence.
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution.
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety).
• Analyze/respond to competitive landscape within district/division and promote strong relationships with local community organizations.

Skills

Leadership

Coaching

Customer service

Analytics

Communication

Teamwork

Education

High school diploma or GED

Tools

KPIs & metrics analysis

Job description

Kroger Family of Companies in Colorado is seeking a Store Manager to oversee multiple departments and drive overall store performance. You will share responsibility for customer experience, associates development, merchandising, scheduling, and safety, guided by our core values.

You will lead by example, collaborate with department heads, analyze KPIs, manage budgets, and implement action plans to meet sales and labor targets.