Store Leader: Elevate Customer Experience & Operations

The Kroger Co.; Broomfield (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kroger Co. in Colorado seeks an Assistant Store Manager to help lead daily store operations, customer service, and team development under the Store Manager. You will coach associates, monitor KPIs, optimize scheduling, merchandising, and safety programs, and drive sales while controlling costs.

This role requires strong leadership, communication, and collaboration with department managers to sustain Kroger's best-in-class standards. The position is on-site in Colorado.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or equivalent.
• Proven ability to coach and develop associates to meet customer service and business goals.
• Experience using KPIs and data to drive store performance.
• Strong collaboration across departments in a fast-paced retail environment.

Responsibilities

• Assist store manager and associates to achieve favorable customer shopping experience and develop interest in customer service.
• Lead teams in planning, implementing and executing merchandising and operating initiatives.
• Develop action plans from Associate Insight survey results.
• Identify store opportunities and create timely solutions for implementation.
• Model high-level customer service and resolve issues.
• Manage total store operations in the store manager's absence.
• Drive sales and profit while managing budgets and shrink.
• Support financial discussions and budgeting with store leadership.
• Communicate information to associates to help them perform duties.
• Supervise and coach direct reports and conduct performance reviews.

Skills

Leadership

Customer service

Communication

KPIs

Education

High school diploma/GED

Tools

POS systems

Scheduling software

Job description

The Kroger Co. in Colorado seeks an Assistant Store Manager to help lead daily store operations, customer service, and team development under the Store Manager. You will coach associates, monitor KPIs, optimize scheduling, merchandising, and safety programs, and drive sales while controlling costs.

This role requires strong leadership, communication, and collaboration with department managers to sustain Kroger's best-in-class standards. The position is on-site in Colorado.