Store Operations Leader | Customer Experience & Team Growth

SmartRecruiters, Inc.; Decatur (IL); On-site; USD 42,000 - 57,000; Full time

Job summary

SmartRecruiters, Inc. in Decatur, IL seeks an enthusiastic Assistant Manager to oversee daily store operations and lead a dedicated team.

You will drive customer experiences, ensure food safety compliance, manage scheduling, payroll, and inventory, and partner with the General Manager on marketing initiatives. This role offers growth opportunities and requires strong leadership, communication, and problem-solving skills.

Qualifications

• Proven experience in food service, retail management, or a similar fast-paced operational environment.
• Leadership and interpersonal skills to motivate and develop a team.
• Excellent customer service and strong communication abilities.
• Proficiency with cash handling, basic math, and financial reconciliation.
• Ability to multitask in a dynamic setting while maintaining composure.

Responsibilities

• Oversee daily store operations, including cash management and inventory control.
• Lead, motivate, and develop team members to deliver outstanding service.
• Assist in recruiting, onboarding, and training new staff.
• Ensure compliance with food safety regulations and policies.
• Address customer concerns with empathy and professionalism.
• Collaborate with the General Manager on marketing initiatives and sales goals.
• Monitor costs related to labor, food, and supplies for efficiency.
• Create employee schedules and assist with payroll management.
• Maintain records and complete documentation in a timely manner.
• Perform in-store tasks as needed, including food prep and order entry.
• Analyze performance metrics to identify trends and improvements.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Analytical skills

Problem solving

Inventory management

POS systems

Food safety

Scheduling software

Education

High school diploma or equivalent

Tools

POS systems

Payroll systems

Scheduling software

Job description

SmartRecruiters, Inc. in Decatur, IL seeks an enthusiastic Assistant Manager to oversee daily store operations and lead a dedicated team.

You will drive customer experiences, ensure food safety compliance, manage scheduling, payroll, and inventory, and partner with the General Manager on marketing initiatives. This role offers growth opportunities and requires strong leadership, communication, and problem-solving skills.