Shift Supervisor: Lead Store Ops & Customer Service

SmartRecruiters, Inc.; Decatur (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

SmartRecruiters, Inc. at Decatur location is seeking a Shift Supervisor to lead daily shift operations and deliver outstanding customer service. You will oversee staff, handle cash procedures, and ensure food safety and quality standards throughout your shift.

The role emphasizes team leadership, training, and effective communication to drive performance and store success in a fast-paced environment in Decatur, IL.

Qualifications

• Must have strong customer service and leadership experience.
• Ability to supervise and motivate a team during shifts.
• Excellent communication and problem-solving skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Lead and supervise shift operations, ensuring all tasks are completed efficiently and to company standards
• Manage and motivate team members, providing guidance, support, and constructive feedback to drive performance
• Handle cash management, including register operations, cash counts, and financial reconciliation
• Answer phones, take orders, and interact with customers to deliver outstanding service and resolve concerns
• Oversee food preparation, quality control, and cleanliness standards throughout the shift
• Delegate responsibilities effectively and ensure all employees understand their duties
• Maintain open communication with team members and management regarding operational issues and opportunities for improvement
• Perform physical tasks including lifting up to 25 pounds, cleaning, and food handling as needed
• Monitor inventory and communicate restocking needs to management
• Ensure compliance with health, safety, and company policies during all shift operations
• Train and mentor team members on procedures, customer service, and operational excellence

Skills

Customer service

Leadership

Communication

Multitasking

Time management

Problem solving

Tools

POS systems

Job description

SmartRecruiters, Inc. at Decatur location is seeking a Shift Supervisor to lead daily shift operations and deliver outstanding customer service. You will oversee staff, handle cash procedures, and ensure food safety and quality standards throughout your shift.

The role emphasizes team leadership, training, and effective communication to drive performance and store success in a fast-paced environment in Decatur, IL.