Store Operations Leader: Customer Experience Manager

Cadient, LLC; Short Hills (NJ); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid Time Off (PTO)

Long-term disability

Job summary

Village Super Market is seeking a Customer Service Manager for the Springfield, NJ location. This role partners with the General Store Manager to drive a culture of continuous improvement, enhance customer experience, and engage associates across the store operations to meet sales and service priorities.

The position requires strong leadership, policy adherence, and a focus on safety and efficiency, with responsibilities spanning front-end administration, merchandising, and staff development.

Qualifications

• Ability to make decisions to improve business results based on data available.
• Ability to read, write, speak English fluently and effectively.

Responsibilities

• Direct and supervise all store functions to achieve sales and customer experience goals.
• Provide leadership and coaching to store associates to improve performance.
• Oversee Front End, Bookkeeping, Courtesy, Scanning and related store operations.
• Ensure safety, cleanliness, and compliance with policies and regulations.

Skills

Decision making

English proficiency

Basic math

Stand/walk

Computer skills

Team leadership

Customer service

Job description

Village Super Market is seeking a Customer Service Manager for the Springfield, NJ location. This role partners with the General Store Manager to drive a culture of continuous improvement, enhance customer experience, and engage associates across the store operations to meet sales and service priorities.

The position requires strong leadership, policy adherence, and a focus on safety and efficiency, with responsibilities spanning front-end administration, merchandising, and staff development.