Store Operations Leader – Customer Experience & Maintenance

CubeSmart; Newark (NJ); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store activities in Newark, NJ. The role emphasizes customer service excellence, leasing, payments, and retail operations within a fast-paced environment.

Responsibilities include managing the leasing process, POS transactions, deposits, budget oversight, and coordination of maintenance tasks. A vehicle, valid license, and MS Office skills are required. This is an on-site, full-time position with growth opportunities.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments using POS, and making deposits.
• Overseeing invoice review and approval within the database; processing invoices and reports.

Skills

Customer service

Operations management

MS Office

Driving license

Teamwork

Tools

POS System

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store activities in Newark, NJ. The role emphasizes customer service excellence, leasing, payments, and retail operations within a fast-paced environment.

Responsibilities include managing the leasing process, POS transactions, deposits, budget oversight, and coordination of maintenance tasks. A vehicle, valid license, and MS Office skills are required. This is an on-site, full-time position with growth opportunities.