Store Operations Leader: Customer Experience & Growth

Carroll Independent Fuel Company; Millersville (MD); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Low-Cost Health Insurance – Full and P

Part time plans available

Career Advancement

Paid Time Off + Sick Leave

401k with company match

Tuition Reimbursement annually

Job summary

Carroll Independent Fuel Company is seeking a Shift Leader to support Store 54 - Millersville, MD 21108 in day-to-day operations, staff development, and cost control. You will help drive high food quality, customer service, and store profitability while upholding brand standards.

The role focuses on leading by example to ensure excellent customer experiences, supervising staff, and maintaining store standards in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent preferred.
• Successful completion of store training.
• Previous experience supervising others preferred.
• Must be at least 18 years old.
• Computer literacy required.
• Food service experience preferred, managerial is a plus.
• ServSafe certification preferred or obtained within 2 months.
• Strong customer service and teamwork focus.
• Effective communication with staff, customers, and vendors.
• Reliable, ethical, and respectful.
• Ability to lift up to 50 lbs.
• Reliable transportation.
• Willing to work all shifts, weekends and holidays.

Responsibilities

• Maintain high standards for food quality, customer service, food safety, and store cleanliness by empowering staff.
• Provide superior customer service: greet, assist, upsell, and thank customers.
• Assist with hiring, training, and development of store employees.
• Motivate and lead Customer Service Representatives; delegate tasks and follow up.
• Complete daily paperwork and computer entry timely.
• Handle special assignments and projects as needed.

Skills

Leadership

Customer service

Communication

Teamwork

Staff training

Food service

Safety awareness

Computer literacy

Problem solving

Dependability

Education

High School Diploma or equivalent

Tools

ServSafe certification

Job description

Carroll Independent Fuel Company is seeking a Shift Leader to support Store 54 - Millersville, MD 21108 in day-to-day operations, staff development, and cost control. You will help drive high food quality, customer service, and store profitability while upholding brand standards.

The role focuses on leading by example to ensure excellent customer experiences, supervising staff, and maintaining store standards in a fast-paced retail environment.