Store Operations Leader & Customer Experience Coach

Wal-Mart Stores East, LP; Elkton (MD); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits including medical, VIs

401(k) and stock purchase options

Paid time off (PTO) and leave programs

Job summary

Walmart is seeking a store leadership professional to guide and develop teams, drive store performance, and ensure customer service excellence across operations. You will mentor hourly associates, implement action plans for improvements, and uphold Walmart’s values and standards.

Responsibilities include supervising staff, coordinating store activities, and promoting a culture of belonging and integrity while delivering strong results and customer satisfaction.

Qualifications

• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Responsibilities

• Lead and develop teams by teaching training, listening to associates, and providing feedback.
• Drive store financial performance by reviewing PL statements, budgeting, forecasting, and controlling expenses.
• Ensure customer service standards and resolve customer needs and complaints effectively.
• Coordinate and supervise activities to support store operations, merchandising, and community outreach.
• Promote a culture of belonging, integrity, and teamwork across all levels of staff.

Education

2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience

Job description

Walmart is seeking a store leadership professional to guide and develop teams, drive store performance, and ensure customer service excellence across operations. You will mentor hourly associates, implement action plans for improvements, and uphold Walmart’s values and standards.

Responsibilities include supervising staff, coordinating store activities, and promoting a culture of belonging and integrity while delivering strong results and customer satisfaction.