Store Operations Leader: Coach, Optimize & Grow

Goodwill of Central & Southern Indiana; Muncie (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Comprehensive health plan

Generous PTO & holidays

Daily pay options

Life, dental, and vision insurance

Retirement plan with company match

Job summary

Goodwill of Central & Southern Indiana in Muncie, IN seeks a Store Team Leader to help the management team meet annual operating goals. You will guide staff, interact with customers, and uphold Goodwill’s policies and values to deliver exceptional service.

This full-time role offers an hourly rate of $15 in Muncie, with responsibilities spanning staff development, day-to-day operations, and financial stewardship, while representing the organization’s mission and values in all customer

Qualifications

• Supervisory Leadership in service-related industry.
• Coaching and feedback to help others improve.
• Clear communication across oral, written, and digital channels.
• Delivering high-quality customer service and satisfaction.
• Basic computer and internet navigation skills.
• Driven to achieve goals and targets with accountability.
• Use of sound judgment to evaluate problems and solutions.
• Adherence to company values and confidentiality.

Responsibilities

• Coaches and trains hourly employees on daily tasks.
• Participates in hourly associate recruitment and interviews as needed.
• Seeks opportunities for professional development for self and team.
• Completes day-to-day tasks and suggests efficiency improvements.
• Represents Goodwill's Mission, Vision, and Values to customers and staff.
• Tracks daily sales, donations, and production goals.
• Manages resources prudently, including people, time, and money.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Industry Expertise

Job description

Goodwill of Central & Southern Indiana in Muncie, IN seeks a Store Team Leader to help the management team meet annual operating goals. You will guide staff, interact with customers, and uphold Goodwill’s policies and values to deliver exceptional service.

This full-time role offers an hourly rate of $15 in Muncie, with responsibilities spanning staff development, day-to-day operations, and financial stewardship, while representing the organization’s mission and values in all customer