Store Operations Lead (Sales & Service)

Abercrombie & Fitch Spain, SL; Woodbridge (VA); On-site; USD 40,000 - 59,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Merchandise Discount

Medical, Dental and Vision Insurance

401(K) Savings Plan with Company Match

Training and Development

Opportunities for Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a supervisory leader to oversee store operations, drive sales and maintain brand standards across the salesfloor and stockroom.

The role emphasizes staff training, visual merchandising, and accurate inventory control in a fast-paced retail environment. You will manage staffing, scheduling, and payroll, while ensuring outstanding customer service and omni-channel order fulfillment.

Qualifications

• Bachelor's degree OR one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication

Interpersonal skills

Team leadership

Initiative

Detail-oriented

Education

Bachelor's degree OR 1 year supervisory experience

Job description

Abercrombie & Fitch Co. is seeking a supervisory leader to oversee store operations, drive sales and maintain brand standards across the salesfloor and stockroom.

The role emphasizes staff training, visual merchandising, and accurate inventory control in a fast-paced retail environment. You will manage staffing, scheduling, and payroll, while ensuring outstanding customer service and omni-channel order fulfillment.