Retail Operations Lead: Sales, Training & Brand Growth

Abercrombie & Fitch Spain, SL; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Volunteer day

Merchandise discount

Medical, dental and vision insurance

Life and disability insurance

401(k) with company match

Training and development

Career advancement

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a capable supervisor to lead store operations in a fast-paced retail environment. You will oversee the salesfloor and stockroom, manage staffing and payroll, train associates, and drive sales through product knowledge and brand standards.

The role emphasizes visual merchandising, inventory control, and efficient POS operation while delivering exceptional customer service and upholding company culture.

Qualifications

• Bachelor's degree or one year supervisory experience in a customer-facing role.
• Strong customer focus and service orientation.
• Knowledge of current fashion trends and brand standards.
• Ability to drive results and work ethic.
• Effective communication and interpersonal skills.
• Team-building and coaching abilities.
• Proactive initiative and confidence in fast-paced settings.
• Detail-oriented with multi-tasking capability.

Responsibilities

• Perform store opening and closing routines.
• Supervise salesfloor and stockroom to ensure customer service and smooth operations.
• Handle staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions and optimize performance.
• Protect store assets and conduct inventory control.
• Operate POS and fulfill Omni-Channel orders.
• Represent the brand and exemplify company culture.

Skills

Customer service

Communication

Team leadership

Coaching others

Multi-tasking

Education

Bachelor's degree

Supervisory experience in a customer-facing role

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a capable supervisor to lead store operations in a fast-paced retail environment. You will oversee the salesfloor and stockroom, manage staffing and payroll, train associates, and drive sales through product knowledge and brand standards.

The role emphasizes visual merchandising, inventory control, and efficient POS operation while delivering exceptional customer service and upholding company culture.