Retail Operations Lead & Brand Ambassador

Abercrombie & Fitch Spain, SL; Springfield (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day per Year

Merchandise Discount

Medical, Dental and Vision Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

401(K) Savings Plan with Company Match

Training and Development

Opportunities for Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a supervisory leader to manage daily store operations, staffing, and customer service in a fast-paced retail environment. You will oversee salesfloor, stockroom, payroll, and training, while upholding brand standards and product knowledge.

You will drive sales, maintain visual displays, and ensure omni-channel order fulfillment. The role requires a customer-focused mindset and ability to lead a team in a dynamic setting.

Qualifications

• Bachelor's degree OR one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and work ethic.
• Strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Perform opening and closing routines.
• Supervise salesfloor & stockroom; ensure customer service and seamless operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness; drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Operate Register/ POS systems.
• Fulfill omni-channel orders.
• Represent the brand and company values.

Skills

Customer focus

Strong communication

Team building / coaching

Multi-tasking / detail-oriented

Fast-paced environment

Education

Bachelor's degree

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a supervisory leader to manage daily store operations, staffing, and customer service in a fast-paced retail environment. You will oversee salesfloor, stockroom, payroll, and training, while upholding brand standards and product knowledge.

You will drive sales, maintain visual displays, and ensure omni-channel order fulfillment. The role requires a customer-focused mindset and ability to lead a team in a dynamic setting.