Store Operations Lead - Sales, People & Customer Experience

Sprouts Healthy Communities Foundation; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Sprouts Farmers Market is seeking an Assistant Store Manager to direct all business processes at the assigned store, ensuring top customer service and strict adherence to safety, labeling, and health standards. You will lead a team of about ten department managers and receivers, motivate staff, and drive sales while managing inventory and expenses to meet targets.

This role requires strong leadership, communication, and problem-solving to keep operations smooth and maintain excellent customer

Qualifications

• 21+ years old
• High school diploma or equivalent

Responsibilities

• Lead a team of approximately ten people (all Department Managers and Receivers) with courtesy, respect, integrity, and care.
• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Develop the store leadership team to deliver an exceptional customer experience by motivating and engaging team members.
• Motivate and develop the management team by embracing, leading, advocating, and consistently modeling our Sprouts leadership behaviors.
• Celebrate store successes and identify/address opportunities for perpetual improvement.
• Consistently evolve customer satisfaction by positioning and teaching team members to exceed customer expectations.
• Demonstrate advanced product knowledge when assisting customers and training store team members.
• Communicate expectations, policy changes, new initiatives, and product knowledge.
• Provide and receive constructive feedback and direction for effective communication and collaboration within store teams and store support area partners.
• Confidently and effectively address emergencies, crises, equipment failures, and resolve any issues that arise with a sense of urgency.
• P&L ownership - manage inventory, labor, and expenses at optimum levels and meet targets as a rate to sales.
• Maintain compliance with all safety and food safety recommendations and requirements, as measured through audits.
• Identify any safety, security, and loss prevention concerns and address with the BPS team to resolve.
• Ensure federal, state, and company regulations and standards are met or exceeded, including laws, regulations and standards related to labor, health, safety, and sanitation.
• Drive sales growth and store experience execution anchoring on Educate and Enrich standards to include consistent 8+ store conditions, ad directives, top item knowledge, and department schematics.
• Master and create an obsession around top item in stock conditions in all departments through effective fresh item management, perpetual inventory, and computer assisted ordering.
• Oversee inventory management, including ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates and sanitation.
• Oversee invoicing from our distribution centers and vendors. Report discrepancies to the appropriate supplier as needed.
• Lead Receivers and backroom organization, cleanliness, and safety.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Verify all products are fresh, labeled, and priced accurately.
• Oversee price changes and remain up to date on sale prices.
• Exercises independent judgment and discretion in supervising Department Managers and assigned team members, including directing work, evaluating performance, coaching leaders, assigning responsibilities, identifying development opportunities, and making recommendations regarding hiring, promotion, discipline, and termination decisions.
• The ASM's recommendations regarding employment decisions, performance management, leadership development, corrective action, and staffing matters are regularly relied upon by store leadership in making personnel decisions.

Education

High school diploma or equivalent

Degree (preferred)

Job description

Sprouts Farmers Market is seeking an Assistant Store Manager to direct all business processes at the assigned store, ensuring top customer service and strict adherence to safety, labeling, and health standards. You will lead a team of about ten department managers and receivers, motivate staff, and drive sales while managing inventory and expenses to meet targets.

This role requires strong leadership, communication, and problem-solving to keep operations smooth and maintain excellent customer