Store Operations Lead, Operational Excellence & Programs

REI; Seattle (WA); On-site; USD 125,000 - 213,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI Co-op is hiring a Store Operations Manager to lead the Store Operations team focused on Operational Excellence across our stores. You will translate business priorities into clear plans, drive cross-functional programs, and improve productivity, customer experience, and financial performance.

You will partner with leaders to build simple, scalable processes and mentor a high-performing team, delivering programs on time and within budget while aligning with the co-op’s strategic goals.

Qualifications

• Seven or more years leading teams in program development, project management, or omnichannel strategy and execution.
• Seven or more years leading medium to large, cross-divisional projects within multi-year roadmaps.
• Deep store operations knowledge gained in a complex national or international retail environment.
• Experience translating strategy into operating plans and leading complex operational change with broad impact.
• Strong leadership, communication, influencing, financial, and analytical skills, with the ability to adapt priorities in an evolving environment.
• Bachelor’s degree in a related field or an equivalent combination of education and work experience; MBA preferred.

Responsibilities

• Set team goals, priorities, operating plans, and success measures aligned with Co-op and stores channel strategies.
• Lead operational excellence programs from concept and pilot through launch, measurement, and sustainment.
• Improve store productivity, service, compliance, business continuity, customer experience, and financial performance.
• Balance people, funding, timelines, and store workload to deliver programs on time, within scope, and within budget.
• Advise senior leaders as a store operations subject-matter expert and build alignment across field and support teams.
• Hire, retain, coach, and develop a high-performing team, including people managers and senior program leaders.

Skills

Team leadership

Program management

Omnichannel strategy

Cross-divisional projects

Operational excellence

Strategic planning

Financial analysis

Communication & influence

Education

Bachelor's degree in related field

MBA preferred

Tools

None

Job description

REI Co-op is hiring a Store Operations Manager to lead the Store Operations team focused on Operational Excellence across our stores. You will translate business priorities into clear plans, drive cross-functional programs, and improve productivity, customer experience, and financial performance.

You will partner with leaders to build simple, scalable processes and mentor a high-performing team, delivering programs on time and within budget while aligning with the co-op’s strategic goals.