Store Operations Lead: Merch & Pet Care Excellence

PetSmart Store Support Group, Inc.; Plantation (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead drives operational excellence in stores, overseeing merchandising, inventory, pet care, and opening/closing procedures. The role emphasizes leadership of associates, maintaining a safe, clean environment, and delivering a high-quality customer experience.

It requires strong communication, team coaching, and the ability to analyze sales trends for stock decisions while ensuring adherence to policies and a positive, pet-friendly store culture.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends and holidays.
• Proficiency in computer applications and store systems.
• Strong written and verbal communication skills.
• Ability to stay composed under pressure and manage multiple tasks.

Responsibilities

• Lead and guide associates, coaching for growth and performance feedback.
• Execute merchandising strategies, product placement, and displays.
• Manage inventory, conduct audits, and analyze sales trends for replenishment.
• Operate POS systems, handle cash, and ensure policy compliance.
• Open/close the store and support safe, organized, and welcoming environment.
• Ensure pet care standards and positive experiences for pet parents.

Skills

Leadership

Merchandising

Customer focus

Communication

Time management

Tools

POS systems

Inventory management software

Job description

PetSmart’s Retail Operations Lead drives operational excellence in stores, overseeing merchandising, inventory, pet care, and opening/closing procedures. The role emphasizes leadership of associates, maintaining a safe, clean environment, and delivering a high-quality customer experience.

It requires strong communication, team coaching, and the ability to analyze sales trends for stock decisions while ensuring adherence to policies and a positive, pet-friendly store culture.