Store Operations Lead — Laundry & Guest Experience

Laundry Capital Co. LLC; Springfield (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Tips from customers

Health care coverage

Employee discount

Professional development

Job summary

Laundry Capital Co. LLC in Springfield, MA seeks an Assistant General Manager to lead store operations and customer experience at our location. You'll partner with the General Manager to supervise wash, dry, and fold services, promote products, and maintain a welcoming environment.

You will manage daily operations, mentor staff, handle inventory, and ensure safety and cleanliness while driving sales and delivering exceptional service to our customers in a fast-paced setting.

Qualifications

• 2+ years in retail or operational management.
• Experience managing budgets, driving revenue, and controlling costs.
• Hands-on operations and maintenance responsibilities.
• Excellent communication skills with customers and staff.
• Ability to work evenings/weekends as needed.
• Physical ability to stand long periods and lift up to 35 lbs.

Responsibilities

• Deliver outstanding customer service and be the face of the store.
• Maintain store cleanliness, safety, and peak operational efficiency.
• Oversee staff during shifts and ensure policy adherence.
• Manage inventory and keep shelves stocked with supplies.
• Support day-to-day laundromat operations and ensure full functionality.

Skills

Leadership

Business acumen

Maintenance skills

Communication

Sales mindset

Physical stamina

Flexible schedule

Bilingual (nice)

Job description

Laundry Capital Co. LLC in Springfield, MA seeks an Assistant General Manager to lead store operations and customer experience at our location. You'll partner with the General Manager to supervise wash, dry, and fold services, promote products, and maintain a welcoming environment.

You will manage daily operations, mentor staff, handle inventory, and ensure safety and cleanliness while driving sales and delivering exceptional service to our customers in a fast-paced setting.