Assistant GM: Store Ops Leader & Customer Experience

Laundry Capital; Providence (RI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care coverage option

Employee discount program

Competitive hourly pay

Sales-based bonus program

Tips from customers

Job summary

Laundry Capital is seeking an Assistant General Manager to partner with the General Manager in running a busy laundromat, delivering exceptional customer experiences and driving operational excellence. You’ll supervise staff, manage wash/dry/fold services, promote products, and maintain a welcoming, clean environment for customers.

Ideal candidates have 2+ years in retail/operations leadership, a strong business mindset, and hands-on maintenance skills. Evening/weekend flexibility is a plus.

Qualifications

• Proven Leadership Experience - 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen - Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills - Hands-on approach to operations and maintenance needs.

Responsibilities

• Lead store operations and customer service alongside the General Manager.
• Supervise staff during shifts and ensure policy adherence.
• Maintain store cleanliness and equipment, promote products.
• Manage inventory and day-to-day operations.

Skills

Leadership

Retail management

Operations management

Job description

Laundry Capital is seeking an Assistant General Manager to partner with the General Manager in running a busy laundromat, delivering exceptional customer experiences and driving operational excellence. You’ll supervise staff, manage wash/dry/fold services, promote products, and maintain a welcoming, clean environment for customers.

Ideal candidates have 2+ years in retail/operations leadership, a strong business mindset, and hands-on maintenance skills. Evening/weekend flexibility is a plus.