Store Operations Lead—Laundromat & Customer Experience

Laundry-Capital-; Pawtucket (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Sales-Based Bonus Program

Tips from customers

Professional development & growth

Job summary

Laundry Capital in Pawtucket, RI is seeking an Assistant General Manager to partner with the General Manager to deliver outstanding customer experiences and drive store performance.

You will supervise wash, dry, and fold services, promote our products, maintain a clean, safe store, and lead a team to meet daily goals with a focus on service quality and costs. This is a full-time, in-person role with growth opportunities.

Qualifications

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs.
• Maintenance Skills – Hands-on approach to operations and maintenance needs.
• Excellent Communication Skills – Ability to motivate teams and serve customers.
• Strong Sales Mindset – Experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule – Ability to work evenings and weekends as needed.

Responsibilities

• Deliver Outstanding Customer Service – Be the face of a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision – Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management – Manage supplies from detergent to cleaning products and keep shelves stocked.
• Operational Support – Assist in day-to-day management to ensure the facility is clean, organized, and fully operational.

Skills

Leadership

Business Acumen

Maintenance

Communication

Sales

Physical capability

Flexible schedule

Job description

Laundry Capital in Pawtucket, RI is seeking an Assistant General Manager to partner with the General Manager to deliver outstanding customer experiences and drive store performance.

You will supervise wash, dry, and fold services, promote our products, maintain a clean, safe store, and lead a team to meet daily goals with a focus on service quality and costs. This is a full-time, in-person role with growth opportunities.