Assistant General Manager — Lead Store Ops & Guest Experience

Laundry Management Services; Springfield (MA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Sales-based bonus

Tips from customers

Flexible scheduling

Employee discounts

Job summary

Clean Rite in Springfield is seeking an Assistant General Manager to lead daily operations and enhance customer experiences. You will partner with the General Manager to manage wash, dry, and fold services while maintaining a welcoming store environment and promoting products.

The role requires 2+ years in leadership within retail or service settings, strong communication, and a hands-on approach to maintenance and operations. Evening and weekend availability is expected.

Qualifications

• 2+ years in retail, service, sales, or operations management.
• Experience managing budgets, driving revenue, and controlling costs.
• Hands-on maintenance and facilities upkeep.
• Excellent communication and team motivation skills.
• Strong sales mindset from retail experience.
• Physically able to stand long periods and lift up to 35 lbs.
• Flexible schedule including evenings and weekends.
• Bilingual abilities preferred but not required.

Responsibilities

• Drive exceptional customer experiences and operational excellence with the AGM.
• Manage wash, dry, and fold services and keep the store in top condition.
• Promote laundry products and foster a welcoming environment.
• Lead teams, ensure quality service and smooth daily operations.

Skills

Leadership

Business acumen

Maintenance

Communication

Sales mindset

Physical stamina

Flexible scheduling

Bilingual (nice-to-have)

Job description

Clean Rite in Springfield is seeking an Assistant General Manager to lead daily operations and enhance customer experiences. You will partner with the General Manager to manage wash, dry, and fold services while maintaining a welcoming store environment and promoting products.

The role requires 2+ years in leadership within retail or service settings, strong communication, and a hands-on approach to maintenance and operations. Evening and weekend availability is expected.