Assistant General Manager - Lead Ops & Customer Experience

Laundry Capital; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Sales-based bonus

TIPS from customers

Health care coverage

Employee discount

Professional development & growth

Job summary

Laundry Capital is seeking an Assistant General Manager for one of our locations in New York. You will partner with the General Manager to drive exceptional customer experiences, oversee daily store operations, and lead a team to deliver top-quality laundry services.

The role requires hands-on leadership, strong communication, and the ability to manage staff, inventory, and store maintenance. Competitive pay and growth opportunities are offered in a fast-growing company.

Qualifications

• 2+ years in retail, service, sales, or operational management.
• Strong business acumen with experience in budgeting and cost control.
• Excellent communication and leadership abilities.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead store to deliver outstanding customer service.
• Oversee wash, dry, and fold operations and equipment.
• Supervise staff and shift coverage.
• Manage inventory of supplies and store stock.
• Ensure store cleanliness, safety, and daily operations.

Skills

Leadership

Customer Service

Retail Experience

Budget Management

Communication

Staff Supervision

Job description

Laundry Capital is seeking an Assistant General Manager for one of our locations in New York. You will partner with the General Manager to drive exceptional customer experiences, oversee daily store operations, and lead a team to deliver top-quality laundry services.

The role requires hands-on leadership, strong communication, and the ability to manage staff, inventory, and store maintenance. Competitive pay and growth opportunities are offered in a fast-growing company.