Store Operations Lead: Key Carrier & Coordinator

The TJX Companies, Inc.; Westwood (MA); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health care (medical/dental/vision)

HSA

Life insurance

Paid parental leave

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

Homesense at The TJX Companies, Inc. is seeking a Key Carrier to support store operations in Westwood, MA.

This role alternates with Coordinator duties and requires open availability, including nights and weekends, to help maintain all aspects of the store and provide strong customer service. You will partner with Management to coach Associates, ensure opening/closing procedures, and uphold company policies while delivering a positive shopping experience for customers and driving store

Qualifications

• Flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptable

Coaching

Communication

Organization

Problem solving

Multitasking

Decision making

Attention to detail

Leadership potential

Tools

Store software

Job description

Homesense at The TJX Companies, Inc. is seeking a Key Carrier to support store operations in Westwood, MA.

This role alternates with Coordinator duties and requires open availability, including nights and weekends, to help maintain all aspects of the store and provide strong customer service. You will partner with Management to coach Associates, ensure opening/closing procedures, and uphold company policies while delivering a positive shopping experience for customers and driving store