Store Operations Lead: Key Carrier & Coordinator

TJX; North Attleborough (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k)

Healthcare

Life insurance

Paid holidays

Job summary

Marshalls at TJX Companies in North Attleborough, MA is hiring for a Key Carrier who supports store leadership, performs Coordinator duties, and ensures guest satisfaction. This role requires open availability including nights and weekends and involves acting as Manager on Duty when needed.

You will coach associates, maintain store procedures, monitor safety, and help with opening/closing tasks while promoting loyalty programs and shrink reduction goals.

Qualifications

• 1 year retail experience; 6 months leadership experience.
• Flexible schedule including nights and weekends.
• Able to coach and delegate to Associates.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Coaching

Communication

Time management

Retail operations

Problem solving

Tools

POS systems

Job description

Marshalls at TJX Companies in North Attleborough, MA is hiring for a Key Carrier who supports store leadership, performs Coordinator duties, and ensures guest satisfaction. This role requires open availability including nights and weekends and involves acting as Manager on Duty when needed.

You will coach associates, maintain store procedures, monitor safety, and help with opening/closing tasks while promoting loyalty programs and shrink reduction goals.