Store Operations Lead & Guest Experience Coach

The TJX Companies, Inc.; Jeffersonville (IN); In loco; USD 21.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Descrizione del lavoro

TJ Maxx at The TJX Companies, Inc. is hiring a Key Carrier who will alternate duties with the Coordinator role, lead in-store tasks, and uphold customer service excellence.

Open availability including nights and weekends is required; role models exceptional customer service. As part of a Fortune 100 company and world’s leading off-price retailer, you will coach Associates, ensure store procedures, and act as Manager on Duty according to policy.

Competenze

• Flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Proven problem solving skills and adaptability.
• Ability to coach, delegate and follow-up on tasks.
• Multi-tasking capability with attention to detail.
• Superior communication and organizational skills.

Mansioni

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks per store plan; prioritizes as needed.
• Addresses customer service issues and provides coaching to Associates.
• Maintains accurate Associate coverage in service areas.
• Ensures opening/closing procedures are executed per guidelines.
• Communicates priorities to management and Associates; provides updates.
• Gives feedback, recognition and coaching to Associates.

Conoscenze

Flexible schedule

Team player

Problem solving

Coaching

Multi-tasking

Communication

Descrizione del lavoro

TJ Maxx at The TJX Companies, Inc. is hiring a Key Carrier who will alternate duties with the Coordinator role, lead in-store tasks, and uphold customer service excellence.

Open availability including nights and weekends is required; role models exceptional customer service. As part of a Fortune 100 company and world’s leading off-price retailer, you will coach Associates, ensure store procedures, and act as Manager on Duty according to policy.