Store Operations Lead - Grand Rapids

Family Fare, LLC; Grand Rapids (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

SpartanNash is seeking a Full-Time Person In Charge at our Grand Rapids, MI location. This role directs and coordinates store operations in the absence of Store Director, ensuring efficient shifts and financial performance while maintaining safety and customer service standards.

You will monitor policies, assist customers, manage time clocks, and help keep the store clean, stocked, and inviting. This role requires practicality, reliability, and strong attention to detail.

Qualifications

• High school diploma preferred.
• One year of retail or related experience preferred.
• Ability to read, write, comprehend, and interpret documents.
• Basic mathematical skills.
• Suggestive selling/Knowledge of products.
• Detail oriented.

Responsibilities

• Monitor associate’s adherence to company policies.
• Able to run cashier register and courtesy counter desk and handle customer concerns efficiently.
• Understand and be familiar with store layout, location of safety and emergency equipment.
• Conduct regular inspections of all areas, providing feedback to department managers.
• In the absence of the Store Director or specified department manager, will be responsible for time clock maintenance.
• May close store: lock all doors, including receiving, turn off lights, arm store, etc.
• Knowledge of product locations in the store, in order to be able to assist customers.
• Maintain a clean, attractive and well stocked store.
• Follow PPE and Safety Guidelines
• Follow Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Skills

Retail experience

Customer service

Reading/writing/comprehension

Basic math

Suggestive selling

Detail oriented

Store operations

Education

High school diploma

Job description

SpartanNash is seeking a Full-Time Person In Charge at our Grand Rapids, MI location. This role directs and coordinates store operations in the absence of Store Director, ensuring efficient shifts and financial performance while maintaining safety and customer service standards.

You will monitor policies, assist customers, manage time clocks, and help keep the store clean, stocked, and inviting. This role requires practicality, reliability, and strong attention to detail.