Store Operations Lead: Elevate Service & Profitability

Lexima; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lexima in Charlotte is seeking a Store Manager to oversee all store operations, drive efficiency, and ensure compliance with brand and hotel standards. You will lead a high-performing team, manage scheduling, and collaborate with hotel staff to deliver an exceptional guest experience.

The role requires strong leadership, financial acumen, and a proven track record in food/beverage or retail management. Starbucks experience is preferred, and the position offers a dynamic, customer-focused

Qualifications

• Prior Starbucks experience strongly preferred.
• Proven experience in food and beverage or retail management.
• Strong understanding of financial performance metrics and operational efficiency.
• Excellent leadership, organizational, and communication skills.
• Ability to work in a fast-paced environment with high service standards.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee all aspects of the store’s operations, including inventory management, quality assurance, and compliance with brand standards.
• Develop and implement operational strategies to drive efficiency and productivity.
• Ensure the store operates within health, safety, and food handling regulations.
• Monitor sales performance, set revenue goals, and implement initiatives to achieve targets.
• Recruit, train, and develop a high-performing team that delivers exceptional service.
• Create and maintain a positive work environment, fostering teamwork and motivation.
• Manage scheduling to ensure adequate staffing levels for peak and off-peak hours.
• Uphold Lexima’s mission and values to ensure an outstanding customer experience.
• Address guest inquiries, complaints, and feedback promptly and professionally.
• Collaborate with hotel staff to align guest service expectations.
• Analyze financial reports and implement cost-effective solutions to optimize profitability.
• Oversee cash handling, POS systems, and ensure accuracy in financial transactions.
• Act as the primary liaison between Lexima corporate, the hotel management team, and staff.
• Participate in hotel meetings to align goals, special events, and guest needs.

Skills

Store management

Operations leadership

Team leadership

Financial performance

Scheduling

Guest service

Food safety

Communication

Tools

POS systems

Job description

Lexima in Charlotte is seeking a Store Manager to oversee all store operations, drive efficiency, and ensure compliance with brand and hotel standards. You will lead a high-performing team, manage scheduling, and collaborate with hotel staff to deliver an exceptional guest experience.

The role requires strong leadership, financial acumen, and a proven track record in food/beverage or retail management. Starbucks experience is preferred, and the position offers a dynamic, customer-focused