Starbucks Manager - Moxy Charlotte Charlotte, NC

Lexima Lodging; Charlotte (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Moxy is seeking an experienced Starbucks Manager to oversee the Starbucks located within the Moxy hotel in Charlotte. You will lead daily store operations, ensure adherence to Starbucks and hotel standards, and drive exceptional guest experiences.

Responsibilities include inventory management, staff development, scheduling, financial oversight, and collaboration with hotel teams to align guest service. Prior Starbucks/store management experience preferred.

Qualifications

• Prior Starbucks experience strongly preferred.
• Proven experience in food and beverage or retail management required.
• Strong understanding of financial performance metrics and operational efficiency.
• Excellent leadership, organizational, and communication skills.
• Ability to work in a fast-paced environment while maintaining high standards of quality and service.
• Flexibility to work varied shifts, including weekends and holidays, based on business needs.
• Previous experience managing a Starbucks store or equivalent brand.
• Familiarity with hotel operations and guest service standards.
• Certification in food safety or management training.

Responsibilities

• Oversee all aspects of the store’s operations, including inventory management, quality assurance, and compliance with Starbucks and hotel brand standards.
• Develop and implement operational strategies to drive efficiency and productivity.
• Ensure the store operates within health, safety, and food handling regulations.
• Monitor sales performance, set revenue goals, and implement initiatives to achieve targets.
• Recruit, train, and develop a high-performing team that delivers exceptional service.
• Create and maintain a positive work environment, fostering teamwork and motivation.
• Manage scheduling to ensure adequate staffing levels for peak and off-peak hours.
• Uphold Starbucks’ mission and values to ensure an outstanding customer experience.
• Address guest inquiries, complaints, and feedback promptly and professionally.
• Collaborate with hotel staff to ensure alignment in guest service expectations.
• Analyze financial reports and implement cost-effective solutions to optimize profitability.
• Oversee cash handling, POS systems, and ensure accuracy in financial transactions.
• Act as the primary liaison between Starbucks corporate, the hotel management team, and staff.
• Participate in hotel meetings to align goals, special events, and guest needs.

Skills

Starbucks experience

F&B/retail management

Financial performance metrics

Leadership

Communication

Shift flexibility

Brand management

Hotel operations familiarity

Food safety certification

Job description

Moxy is looking for an experienced and dynamicStarbucks Manager to oversee the operations of the Starbuckslocated within the Moxy hotel. This position is responsible for deliveringexceptional customer experiences, managing the store's day-to-day operations,and ensuring seamless collaboration between the Starbucks and hotel teams. Theideal candidate will be a proactive leader with strong organizational,operational, and interpersonal skills, dedicated to upholding Starbucksstandards and enhancing the guest experience.

Responsibilities

• Oversee all aspects of the store’s operations,including inventory management, quality assurance, and compliance withStarbucks and hotel brand standards.
• Develop and implement operational strategieesto drive efficiency and productivity.
• Ensure the store operates within health,safety, and food handling regulations.
• Monitor sales performance, set revenue goals,and implement initiatives to achieve targets.
• Recruit, train, and develop a high-performingteam that delivers exceptional service.
• Create and maintain a positive workenvironment, fostering teamwork and motivation.
• Manage scheduling to ensure adequate staffinglevels for peak and off-peak hours.
• Uphold Starbucks’ mission and values to ensurean outstanding customer experience.
• Address guest inquiries, complaints, andfeedback promptly and professionally.
• Collaborate with hotel staff to ensurealignment in guest service expectations.
• Analyze financial reports and implementcost-effective solutions to optimize profitability.
• Oversee cash handling, POS systems, and ensureaccuracy in financial transactions.
• Act as the primary liaison between Starbuckscorporate, the hotel management team, and staff.
• Participate in hotel meetings to align goals,special events, and guest needs.

Qualifications

• Prior Starbucks experience strongly preferred.
• Proven experience in food and beverage orretail management required.
• Strong understanding of financial performancemetrics and operational efficiency.
• Excellent leadership, organizational, andcommunication skills.
• Ability to work in a fast-paced environmentwhile maintaining high standards of quality and service.
• Flexibility to work varied shifts, includingweekends and holidays, based on business needs.
• Previous experience managing a Starbucks storeor equivalent brand.
• Familiarity with hotel operations and guestservice standards.
• Certification in food safety or managementtraining.

PhysicalRequirements

• Ability to stand and walk for extended periods,often for up to 8+ hours during a shift.
• Ability to lift, carry, and transport itemsweighing up to 50 pounds (e.g., boxes of inventory, equipment, or supplies).
• Frequent bending, reaching, and stooping toretrieve products or equipment.
• Ability to move around the store quickly andsafely to manage operations and respond to customer or team needs.