Store Operations Lead — Elevate Customer Experience

Five Below; Waterford (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a Full Time Support Lead at our Waterford, CT store. You will oversee daily store operations, train crew on customer service, and ensure a fast, friendly checkout experience for guests.

You will act as Manager on Duty when needed, support onboarding and training, and partner with the leadership team to drive sales while controlling expenses and maintaining store standards.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout experiences.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing stock for quick shelf placement.
• Act as Manager on Duty; manage store operations, staff, and urgent issues.
• Open or close the store, secure cash, lock doors, set alarms, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Collaborate with the leadership team on merchandising and store recovery.
• Perform general store maintenance and housekeeping.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Full Time Support Lead at our Waterford, CT store. You will oversee daily store operations, train crew on customer service, and ensure a fast, friendly checkout experience for guests.

You will act as Manager on Duty when needed, support onboarding and training, and partner with the leadership team to drive sales while controlling expenses and maintaining store standards.