Store Operations Lead: Donor Service & Team Growth

Willmar Lakes Area Chamber of Commerce; Willmar, Northern (MN, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Goodwill-Easter Seals Minnesota in Willmar seeks an Assistant Store Manager to lead daily operations, maximize donations, and ensure excellent customer service while fostering employee satisfaction.

You will supervise staff, manage on-duty coverage, monitor inventory, and maintain accurate reporting and cash controls. This role emphasizes teamwork, training, and adherence to policies within a community-focused organization.

Qualifications

• Minimum 3–5 years of relevant store-management experience.
• Bachelor’s or Associate degree preferred.
• Strong leadership and customer service skills.
• Ability to train and develop staff.

Responsibilities

• Directs day-to-day activities and acts as Manager on Duty on the sales floor.
• Models and directs excellent customer service and resolves donor/customer concerns.
• Maximizes donations and maintains inventory by coaching staff to meet production goals.
• Leads production team to create a friendly, engaging donor environment.
• Ensures reporting is accurate and completed on time.
• Maintains cash controls and proper authorization procedures at POS.
• Builds relationships with community and other store locations.

Skills

Effective communication

Windows and Microsoft applications

Multitasking and time management

Organizational skills

Attention to detail

Analytical and problem solving

People management

Team building

Diversity and inclusion awareness

Recruiting

Conflict management

Discretion with sensitive information

Customer service excellence

Education

Bachelor’s or Associate degree preferred

Job description

Goodwill-Easter Seals Minnesota in Willmar seeks an Assistant Store Manager to lead daily operations, maximize donations, and ensure excellent customer service while fostering employee satisfaction.

You will supervise staff, manage on-duty coverage, monitor inventory, and maintain accurate reporting and cash controls. This role emphasizes teamwork, training, and adherence to policies within a community-focused organization.