Store Operations Lead - Customer Service & Team Leadership

SmartRecruiters, Inc.; Washington (District of Columbia); On-site; USD 42,000 - 68,000; Full time

Job summary

Domino's Pizza Team Washington in Washington, DC is seeking a Store Assistant Manager to help oversee daily operations and drive sales while ensuring quality and customer satisfaction.

You will supervise staff, assist in scheduling, manage cash handling, and uphold brand standards. The role requires strong leadership, communication, and the ability to work in a fast-paced environment at the DC area stores.

Qualifications

• Background checks required and passed.
• Excellent written and verbal communication with customers and management.
• Ability to multi-task in a fast-paced environment.
• Able to adjust to changing priorities and schedules.
• Able to enter orders using a computer keyboard or touch screen.
• Able to lead the team on duty.

Responsibilities

• Oversee store in absence of General Manager and ensure adherence to policies.
• Welcome customers and ensure the team is responsive and service-oriented.
• Ensure food and products are prepared and served to brand standards.
• Assist in opening, closing and prep lists as needed.
• Work hands-on in food prep, service and delivery coordination.
• Train staff to meet sales, service and cleanliness objectives.
• Maintain cash handling and reconciliation procedures.
• Fill in where needed to maintain customer service standards and efficient operations.
• Assist in product management ensuring accurate counts and timely deliveries.
• Identify labor or food cost and take action to improve figures.
• Assist in scheduling labor to match activity while meeting staffing and cost goals.
• Be knowledgeable of HR policies and practices.
• Offer suggestions to GMs and RMs and maintain professional knowledge.

Skills

Customer service

Team leadership

Communication

Multi-tasking

Cash handling

Adaptability

Problem solving

Tools

POS system

Order entry

Job description

Domino's Pizza Team Washington in Washington, DC is seeking a Store Assistant Manager to help oversee daily operations and drive sales while ensuring quality and customer satisfaction.

You will supervise staff, assist in scheduling, manage cash handling, and uphold brand standards. The role requires strong leadership, communication, and the ability to work in a fast-paced environment at the DC area stores.