Store Operations Lead - Customer Service & Shift

Kroger; Celina (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Kroger in Celina, OH is seeking an experienced retail professional to oversee total store operations in the absence of the Store Manager. You will lead cashiers, stockers, and maintenance, ensuring top-tier customer service and adherence to company policies.

Qualifications include prior supervisory experience, strong communication, and the ability to manage labor and inventory while maintaining safety standards. This position requires flexibility across shifts and a customer-focused mindset.

Qualifications

• Minimum supervisory/leadership experience.
• Proven dependability and integrity.
• Ability to pass a pre-employment background check.
• Knowledge of basic math and strong communication skills.
• Ability to handle stressful situations.

Responsibilities

• Work in all areas of the store including cashiering, stocking, general maintenance, and cleaning.
• Assist store management and team members in delivering a favorable customer shopping experience.
• Lead teams in merchandising and operating initiatives and execute plans.
• Identify opportunities, develop solutions, and create action plans for implementation.
• Drive sales with store management to maximize profits while managing shrink.
• Support management in reducing turnover and maintaining consistent operations.
• Assist with labor and supply cost management to meet targets.
• Ensure returns and exchanges comply with policies.
• Maintain awareness of inventory and stocking conditions to ensure ordering integrity.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to food safety regulations and reinforce safety programs.

Skills

Supervisory experience

Leadership

Communication

Math basics

Stress management

Job description

Kroger in Celina, OH is seeking an experienced retail professional to oversee total store operations in the absence of the Store Manager. You will lead cashiers, stockers, and maintenance, ensuring top-tier customer service and adherence to company policies.

Qualifications include prior supervisory experience, strong communication, and the ability to manage labor and inventory while maintaining safety standards. This position requires flexibility across shifts and a customer-focused mindset.