Store Operations Lead - Customer Service & Growth

Theisen's Home-Farm-Auto; Charles City (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K

PTO

Holidays

Birthday off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Job summary

Theisen's Home-Farm-Auto in Charles City, IA, is looking for an Assistant Store Manager to support the Store Manager in running a customer-focused, profitable store. You will help lead daily store operations, train associates, ensure cleanliness and merchandising, and help with hiring and scheduling to meet company goals.

This role demands leadership, strong communication, and hands-on tasks such as cash handling, stock checks, and floor leadership to uphold standards and drive sales.

Qualifications

• Bachelor’s degree in business related field preferred.
• Minimum 2 years of retail or managerial experience.
• Satisfactory completion of National Retail Hardware Association test within three months of starting.
• Valid driver’s license with clean driving record.

Responsibilities

• Interact, assist, and provide prompt attention to customers and associates throughout entire store.
• Assist store manager in maintaining and ensuring cleanliness and appearance of the store.
• May be required to perform tasks normally required of associates in every classification including driving forklift, load outs, changing tires, and running cash registers.
• Perform daily walking tour of store to ensure all areas meet company standards and to assign duties.
• Produce timely results in areas not meeting company standards, and follow through on priorities.
• Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales.
• Aid in maintaining all aspects of merchandising including endcaps, displays, signing, facing, and cross merchandising.
• Provide training for associates as needed and help maintain a knowledgeable associate base.
• Aid in the supervision of all store personnel and notify manager of problems arising in the day-to-day operation of the store.
• Assist manager in maintaining proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action as directed by manager.
• Play a role in Ad Set and maintenance.
• Learn manager responsibilities, such as operations, scheduling, training, personnel issues, etc.
• Responsible for inventory and order verification, and overseeing bank deposits when manager is not available.
• Perform various administration functions and open and close the store as needed.
• Be involved in the community in which the store serves and encourage others to get involved in non-profit organizations.
• Other duties as requested by management.

Skills

Microsoft Office

Communication

Leadership

Forecasting

Training

Supervisory

Budgeting

Education

Bachelor's degree in business

Tools

NRHA test

Job description

Theisen's Home-Farm-Auto in Charles City, IA, is looking for an Assistant Store Manager to support the Store Manager in running a customer-focused, profitable store. You will help lead daily store operations, train associates, ensure cleanliness and merchandising, and help with hiring and scheduling to meet company goals.

This role demands leadership, strong communication, and hands-on tasks such as cash handling, stock checks, and floor leadership to uphold standards and drive sales.