Store Operations Lead & Customer Service Champion

Central Network Retail Group, LLC (CNRG); Moncks Corner (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Vision Insurance

Dental Insurance

Critical Illness Coverage

Accident Plan

Medical, LTD/AD&D, STD, Life Insurance

Job summary

Central Network Retail Group, LLC (CNRG) is seeking an Assistant Store Manager to oversee all store activities in the Store Manager’s absence. The role requires strong leadership, a focus on aggressive customer service, and expertise in merchandising, shrink control, and store operations.

Candidates should understand the local market and seasonality to help achieve budgeted goals. The position emphasizes mentoring associates, recruiting and training staff, and maintaining company standards

Qualifications

• Must demonstrate excellent leadership and problem solving skills.
• Excellent oral and written communication to interact with customers, vendors and associates.
• Ability to manage with limited supervision and understand aggressive customer service.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Exemplify and ensure CNRG’s Mission and Values in daily operations and news.
• Provide aggressive customer service as part of total store operations.
• Assist in achieving store budgeted goals through actions.
• Merchandise the retail sales floor to company set standards.
• Verify merchandise is received, stored and merchandised per procedures.
• Oversee deliveries and prompt customer pickup processing.
• Pursue new commercial customers while maintaining service quality.
• Report unusual occurrences to the Store Manager and address issues promptly.
• Lead associates in absence of Store Manager and ensure policy compliance.
• Assist with recruiting, selecting, and training associates.
• Help create a team environment across the store.
• Must be certified in all areas (forklifts, DOT, gate, receiving, service desk).
• Complete HCI product knowledge course; perform opening/closing procedures and customer service skills (locks, keys, banding lumber, etc.).
• Perform other duties as assigned.

Skills

Leadership

Customer service

Team leadership

Job description

Central Network Retail Group, LLC (CNRG) is seeking an Assistant Store Manager to oversee all store activities in the Store Manager’s absence. The role requires strong leadership, a focus on aggressive customer service, and expertise in merchandising, shrink control, and store operations.

Candidates should understand the local market and seasonality to help achieve budgeted goals. The position emphasizes mentoring associates, recruiting and training staff, and maintaining company standards