Store Operations Lead: Customer Experience & Training

Rack Room Shoes; Grapevine (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in Grapevine, TX. You will help lead daily store operations, train staff, and ensure policy compliance while delivering a great customer experience.

You will oversee POS activities, inventory, merchandising, scheduling, and payroll processes to drive sales and service standards. Strong communication and merchandising skills are essential for success in this role.

Qualifications

• Ability to lead and train staff to meet company standards.
• Strong verbal and written communication with customers and team.
• Proven organizational skills for store operations and schedules.
• Interpersonal skills essential for staff and customer interactions.
• Solid visual merchandising and display coordination.
• Working knowledge of footwear products and policies.

Responsibilities

• Assist Store Manager in daily operations and policy compliance.
• Provide leadership, training, and guidance to staff.
• Ensure excellent customer service and shopping experience.
• Oversee POS, transactions, discounts, refunds and loyalty.
• Manage inventory, pricing, markdowns, and receiving.
• Lead merchandising, housekeeping and promotional signage.
• Monitor payroll, scheduling and time attendance.

Skills

Managerial skills

Communication skills

Organizational skills

Interpersonal skills

Visual merchandising

Policy knowledge

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in Grapevine, TX. You will help lead daily store operations, train staff, and ensure policy compliance while delivering a great customer experience.

You will oversee POS activities, inventory, merchandising, scheduling, and payroll processes to drive sales and service standards. Strong communication and merchandising skills are essential for success in this role.