Store Operations Lead: Customer Experience & Logistics

Elder's Ace Hardware; Bryson City (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Elder in Bryson City, NC is seeking a customer-focused retail associate to support daily operations and maintain attractive displays. You will unload trucks, stock shelves, and handle special orders while ensuring accurate records and strong service.

Preferred bilingual (Spanish) communication and a high school diploma or GED. A valid driver's license with a good record is advantageous; other duties may be assigned as needed.

Qualifications

• High School diploma or GED preferred.
• 6 months–1 year of retail experience.
• Technically proficient with computer systems and related software.
• Bilingual Spanish communication preferred.
• Valid driver's license with acceptable driving record.

Responsibilities

• Unload incoming trucks and put away merchandise.
• Execute daily operational goals and priorities as assigned by store manager.
• Remove promotional bin tags from displays/price tags as required.
• Restock merchandise displays; monitor end caps and side wings.
• Handle special orders for non-stock items.
• Never tell a customer no without checking with a manager.
• Watch for shoplifters and act per Elder’s policy to discourage theft.
• Respond to radio requests.
• Other duties as assigned.

Skills

Customer service

Data analysis

Initiative

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Job description

Elder in Bryson City, NC is seeking a customer-focused retail associate to support daily operations and maintain attractive displays. You will unload trucks, stock shelves, and handle special orders while ensuring accurate records and strong service.

Preferred bilingual (Spanish) communication and a high school diploma or GED. A valid driver's license with a good record is advantageous; other duties may be assigned as needed.