Store Operations Lead - Customer Experience & Key Holder

Walgreens; Hendersonville (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Hendersonville, TN is hiring for a key holder/lead role to open and close the store when management is unavailable, manage cash, and ensure the sales floor and stockroom are ready for business. You will engage customers, resolve issues, and support inventory and displays.

The position emphasizes delivering a distinctive customer experience, assisting with deliveries, pricing, and store maintenance, with English fluency as a requirement.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, refunds, and cash drops to the safe; provide change as requested.
• Deliver a distinctive and delightful customer experience.
• Greet and assist customers with products and services; resolve issues for a positive experience.
• Maintain accurate inventory counts and pricing; ensure signage and displays are correct.
• Assist with vendor deliveries, backdoor access, and basic bookkeeping activities.

Skills

Leadership experience

Customer service

Communication skills

Fluent English

Tools

Store systems knowledge

Job description

Walgreens in Hendersonville, TN is hiring for a key holder/lead role to open and close the store when management is unavailable, manage cash, and ensure the sales floor and stockroom are ready for business. You will engage customers, resolve issues, and support inventory and displays.

The position emphasizes delivering a distinctive customer experience, assisting with deliveries, pricing, and store maintenance, with English fluency as a requirement.