Store Operations Lead - Customer Experience & Growth

Abercrombie & Fitch Spain, SL; McLean (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus

Paid Time Off

Paid Volunteer Day

Merchandise Discount

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(K) with Company Match

Training and Development

Career Advancement

Volunteer Day

Job summary

Abercrombie & Fitch Co. is seeking a capable retail supervisor in a fast-paced store environment. You will lead opening/closing routines, oversee the salesfloor and stockroom, manage staffing and payroll, and coach non-management staff to meet brand standards.

You will drive sales through product knowledge and strong customer service while maintaining visual merchandising and brand integrity. The role requires a bachelor’s degree or one year of supervisory experience in a customer-facing

Qualifications

• Customer focus is essential in a fast-paced retail environment.
• Strong work ethic and reliability are required for supervisory duties.
• Excellent communication and interpersonal skills are needed to coach staff.
• Team leadership and ability to develop non-management employees are important.
• Initiative and proactive thinking help balance multiple tasks daily.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring customer service & seamless operations.
• Conduct staffing, scheduling and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify company culture and values.

Skills

Customer focus

Strong work ethic

Communication

Interpersonal skills

Team leadership

Initiative

Multi-tasking

Education

Bachelor's degree

Job description

Abercrombie & Fitch Co. is seeking a capable retail supervisor in a fast-paced store environment. You will lead opening/closing routines, oversee the salesfloor and stockroom, manage staffing and payroll, and coach non-management staff to meet brand standards.

You will drive sales through product knowledge and strong customer service while maintaining visual merchandising and brand integrity. The role requires a bachelor’s degree or one year of supervisory experience in a customer-facing