Retail Store Lead - Customer Experience & Operations

Abercrombie & Fitch Spain, SL; Rehoboth Beach (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day per Year

Merchandise Discount

Medical, Dental and Vision Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

401(K) Savings Plan with Company Match

Training and Development

Career Advancement

Global Team experiences

Job summary

Abercrombie & Fitch Co. is seeking a dedicated Store Supervisor to lead the salesfloor and stockroom operations, ensuring top-notch customer service and seamless store performance.

You will manage staffing, payroll, training, and product knowledge, while driving sales, maintaining visual displays, and upholding brand values in a fast-paced environment. A bachelor's degree or one year supervisory customer-facing experience is required.

Qualifications

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication

Leadership

Coaching

Attention to detail

Education

Bachelor's degree

Job description

Abercrombie & Fitch Co. is seeking a dedicated Store Supervisor to lead the salesfloor and stockroom operations, ensuring top-notch customer service and seamless store performance.

You will manage staffing, payroll, training, and product knowledge, while driving sales, maintaining visual displays, and upholding brand values in a fast-paced environment. A bachelor's degree or one year supervisory customer-facing experience is required.