Store Operations Lead: Customer Experience & Execution

Hispanic Alliance for Career Enhancement; New Jersey; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance. This role leads the store and staff when no manager is onsite and ensures opening and closing procedures are completed accurately.

The position emphasizes customer service, supervision, and effective communication to maintain a positive shopping experience and strong consumer loyalty.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Provide colleagues personalized customer service feedback and coaching.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Support the planning, execute the display and maintenance of off-shelf merchandise.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance. This role leads the store and staff when no manager is onsite and ensures opening and closing procedures are completed accurately.

The position emphasizes customer service, supervision, and effective communication to maintain a positive shopping experience and strong consumer loyalty.