Store Operations Supervisor – Customer Service & Execution

Hispanic Alliance for Career Enhancement; Ridgefield (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

CVS Health is seeking an Operations Supervisor who will support the Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Support the planning, execute the display and maintenance of off-shelf merchandise.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Full-time flexibility

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor who will support the Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.