Store Operations Lead: Customer Experience & Coaching

Winners Merchants International, L.P.; Hillsboro (OR); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

paid holidays/vacation/sick

Job summary

HomeGoods at TJX Companies in Hillsboro, OR is seeking a Key Carrier to support store operations and lead as needed. The role emphasizes delivering excellent customer service, coaching Associates, and adhering to store policies. Open availability including nights and weekends is required.

The position requires strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced retail environment. Join a Fortune 100 company with a comprehensive benefits package.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Leadership potential

Flexibility

Adaptability

Attention to detail

Organization

Job description

HomeGoods at TJX Companies in Hillsboro, OR is seeking a Key Carrier to support store operations and lead as needed. The role emphasizes delivering excellent customer service, coaching Associates, and adhering to store policies. Open availability including nights and weekends is required.

The position requires strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced retail environment. Join a Fortune 100 company with a comprehensive benefits package.