Store Operations Lead: Customer Experience Champion

Wilcox & Flegel Oil Co; Saint Helens (OR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental

Vision

401(k) match

Paid time off

Holiday pay

Job summary

Wilcox & Flegel Oil Co in Saint Helens, OR seeks an Assistant Manager to support the GM, lead shifts, ensure smooth operations, and deliver customer-focused service in our convenience store.

You will train and supervise staff, manage daily tasks, uphold safety and loss-prevention standards, and represent our core values in a fast-paced retail environment. This role emphasizes leadership, reliability, and teamwork.

Qualifications

• Associates degree with 1 year of retail or customer service experience; some supervisory experience preferred.
• Bachelor's degree in Business Administration or relevant field with 2 years supervisory experience preferred.

Responsibilities

• Oversee shifts and assist GM with daily store operations.
• Provide onboarding and training to team members.
• Deliver exceptional customer service and resolve complaints.
• Maintain store cleanliness, stock, and pricing to company standards.
• Ensure safety, cash handling, and loss prevention practices.

Skills

Customer service

Team leadership

Interpersonal communication

Organizational skills

Education

Associates Degree with 1 year experience

Bachelor's Degree with 2 years supervisory experience

Tools

Cash register

Microsoft Office Suite

ERP

Job description

Wilcox & Flegel Oil Co in Saint Helens, OR seeks an Assistant Manager to support the GM, lead shifts, ensure smooth operations, and deliver customer-focused service in our convenience store.

You will train and supervise staff, manage daily tasks, uphold safety and loss-prevention standards, and represent our core values in a fast-paced retail environment. This role emphasizes leadership, reliability, and teamwork.