Store Operations Lead – Customer Experience

Five Below; Camp Hill (Cumberland County); Hybrid; USD 13,000 - 19,000; Full time

Job summary

Five Below in Camp Hill, PA is seeking an energetic hourly team member to provide fast, friendly service and uphold store standards. You will help manage daily tasks, assist with receiving and stocking, and act as Manager on Duty as needed. A strong team player with good communication and customer service skills is ideal.

The role offers flexible scheduling, opportunities to learn store policies, product knowledge, and contribute to store sales growth in a dynamic discount retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Greet and wow customers with a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and stocking of new merchandise.
• Act as Manager on Duty when needed, handling store operations and staff.
• Open or close the store, secure cash, lock doors, and set alarms.
• Support onboarding and ongoing training of associates to improve performance.
• Drive store sales by optimizing merchandising and staff performance.
• Maintain store cleanliness and stock areas.

Skills

Verbal communication

Written communication

Multi-tasking

Composure under pressure

Customer service

Education

High School or equivalent

College experience preferred

Job description

Five Below in Camp Hill, PA is seeking an energetic hourly team member to provide fast, friendly service and uphold store standards. You will help manage daily tasks, assist with receiving and stocking, and act as Manager on Duty as needed. A strong team player with good communication and customer service skills is ideal.

The role offers flexible scheduling, opportunities to learn store policies, product knowledge, and contribute to store sales growth in a dynamic discount retail environment.